Principle Terms (including Refund Policy)

Principle Terms and Conditions (including Refund Policy)

 

  1. Principle
    • If any parts of the following terms contradicts, that will be dealt by the principle agreement (RENTAL_AGREEMENT) or relevant LAW
    • Everybody will be treated as fairly and equally
    • All T&C’s were depicted under “good faith”

 

  1. Transaction Currency
    • All Transactions Currency is GBP (£ Great Britain Pound Sterling)

 

  1. Reservation
    • We accept guarantee by Credit Card / Bank Transfer / Wire Transfer / Cash Deposit / Company Credit Card
    • Reservation Deposit will be adjusted towards the “Vehicle Security Deposit” and on the commencement day of “Rental Agreement” rest of the Deposit sum will be due
    • In case, the client does not appear and commence the “Rental Agreement”, no refund will be made
    • In case, the client wishes to amend the “Rental Agreement” commencement date, depending on availability “PCHU” at its discretion may agree.
    • If “PCHU” do not agree and/or no vehicle is available on that day (other than the agreed day), this will be regarded as “cancellation of reservation”, thus no REFUND will be made
    • Depending on availability, “PCHU” may reject/accept any early collection/delivery of the vehicle at its discretion
    • No amendments will be accepted 24 hours before the “collection/delivery” date

 

  1. Vehicle Security Deposit
    • All sum paid during reservation will be treated as “Booking Fee”, thus “reservation” terms (as above) will be applied, unless the “Hire Agreement” commences.
    • All Vehicle Security Deposits are Refundable thus no VAT applied
    • All Vehicle Security Deposits will be refunded back to the client via BACS after 14 working days from the date of “End of Rental Agreement”

 

  1. Rental Agreement
    • Should the client decides to cancel “Rental Agreement”, the client can do so, under following terms;
      • At least 72 hours before the “Rental Agreement” commencement date, the client will have to cancel/terminate his/her “Booking” in writing via e-mail to rent@premiumcaruk.com. Failure to do so, NO REFUND will be made
      • If the client wishes to shorten the length of the “Rental Agreement”, again the client will have to write to rent@premiumcaruk.com at least 72 hours before the “Rental Agreement” commencement date. FAILURE to do so, the client will be expected to continue the length of the “Rental Agreement” or may withdraw him/her from the agreement, in which case NO REFUND will be made
      • IF PCHU cancels the booking A FULL REFUND WILL BE MADE within 72 hours of cancellation
      • If a “Faulty vehicle” was provided by PCHU by accident and the client notifies PCHU within 72 hours from the commencement date of the “Rental Agreement”
        • “PCHU” will be sending the vehicle to its nominated garage and whilst the vehicle is in the garage for repair, No “rent” will be charged for the days the vehicle was in the garage at prorata basis.
        • Once the vehicle is in the garage, after 72 hours the client may terminate the “Rental Agreement” on a mutual consent and a full refund will be made within the 72 hours (Where the vehicle is older than 3 years and/or outside of WARRANTY)
          • Exception: For the period the vehicle is in the repair, if the client was provided a replacement vehicle and the client accepted that vehicle, Rental Agreement will be deemed as “valid” hence, NO REFUND will be made, should the client decides to TERMINATE the “Rental Agreement”.
        • If the client wishes to change the vehicle he/she originally agreed for;
          • Subject to availability, PCHU at its discretion may allow the client to do so, under the agreed new Rental Price
          • If there is no such vehicle available, PCHU will notify the client and will also be updating him/her the earliest availability
            • Based on the availability if the client wishes not to enter into the “Rental Agreement” NO REFUND WILL BE MADE
            • However, if the client wishes to enter into the “Rental Agreement” and swap vehicle when the desired vehicle becomes available. PCHU at its discretion may allow the hirer to “Swap Vehicle” at later stage as part of the “Rental Agreement” on agreed price.
            • Any vehicle swap is subject to an one-off and non-refundable charge £25 + VAT
            • On the agreed date when the vehicle becomes available, if the hirer wishes not to “swap vehicle”. PCHU at its discretion may allow the hirer to continue his/her “Rental Agreement” with the current vehicle. However, on “Polite Note”, PCHU expects the hirer to notify the company at least 72 Hours before in writing to rent@premiumcaruk.com and no charges will be applied.
            • For whatever reasons, if PCHU fails to arrange the vehicle. PCHU will notify the client in the agreed method of contact
              • In such events PCHU does not accepts any liability, and
              • Will expect the client upholds his/her current “Rental Agreement”
                • If the Client decides not to uphold the running “Rental Agreement”, “Early Contract Termination” clause from the “Rental Agreement” will be applied
                • However, if the client provides a 14 days’ notice, on a “Good Gesture” note, PCHU will not exercise “Early Contract Termination” clause from the “Rental Agreement”, ONLY IF the period is outside of “NO RETURN PERIOD”
              • Vehicle Rental payment
                • Vehicle rental payments are not refundable, unless there is mistake/disputes
                • If there is any payment for which the client wishes to dispute, the client will have to raise the dispute to dispute@premiumcaruk.com and allow 14 working days. On basis of the outcome of the dispute, the client may be entitled to get the payment refunded.
                • If the dispute is on basis of overpayment and/or any mischarges, which the client believes were not accurate, it will be fast tracked and in most cases, the client can expect an outcome within 3-5 working days. Wherever possible, PCHU will keep the client updated, should there be any delay. PCHU also would like to remind the client, in some cases delays may be unavoidable (respective person is on holiday or left the job without any notes and/or handover).
                • Unless otherwise requested, subsequently agreed by both parties, all payments will be collected from client’s Credit/Debit card by “World Pay” each week on behalf of Premium Car Hire UK Ltd on the day the “Rental Agreement” commenced. Such collection method is regarded as “Future Payments” and/or “Recurring Invoice Payments”.
                • Should the client decides to cancel, the client may do so by
                  • Calling the financial institution (Bank, Credit Card Company, Building Society) and ask them to CANCEL
                  • Some Banks also do provide opportunity to CANCEL by logging in to the account
                  • Any payments related dispute the client may have, the client is requested to follow following steps
                    • Write to accounts@premiumcaruk.com and give 14 days. In most cases, Premium Car resolves issues way before 14 days
                    • After 14 days if a satisfactory reply wasn’t received by the client. The client is requested to write to dispute@premiumcaruk.com
                    • The client also may contact FCA
                  • PLEASE NOTE AS PER OUR RENTAL TERMS, ALL PAYMENTS WILL BE COLLECTED BY VIA RECURRING FUTURE PAYMENTS. For more info, please visit http://support.worldpay.com/support/kb/bg/recurringpayments/rpfp.html
                  • Should you decide to cancel without notifying PREMIUM CAR HIRE UK LTD, subsequently a consent was not taken. This would be treated as a “BREACH OF CONTRACT”
                  • If the client is having any issues with payment
                    • The client is requested to notify PREMIUM CAR by writing to accounts@premiumcaruk.com. Accounts department of Premium Car Hire UK Ltd, may agree different payment terms/ different dates / alternative payment methods and etc.
                    • However, at NO POINT the client should consider stopping the payment, whilst he/she is bind in a “Valid Rental Agreement”

 

  1. Rental Period
    • In all cases our minimum rental period is 3 months and/or 13 weeks
      • Exception: Where minimum rental period falls within the “No Return Period”. No Return Period applies. Meaning, on that scenario a “minimum rental period” would be either 6.1 or “No Return Period”, whichever is greater

 

  1. Rental Price
    • Rental Price depends on a number of factors as such it may vary on basis of followings:
      • Type of the “Rental Vehicle”
      • Length of the “Rental Agreement”
      • Insurance Policy included or excluded
    • For more information and to check out availability, subsequently booking a vehicle all prospective clients are requested to contact Premium Car Hire UK Ltd

 

  1. Delivery & Return
    • If the client expresses his/her wish for the vehicle to be delivered at his/her door. This can be arranged, under following terms;
      • Any destination within 10 miles radius from PCHU hire office (within “Rental Agreement”) a £20 + VAT will be charged (One-off payment)
      • Any destination more than 10 miles but less than equal to 30 miles radius from PCHU hire office (within the “rental Agreement) a £40 + VAT will be charged (One-off payment)
      • PCHU will not deliver to any destinations, which is more than 30 miles away from PCHU hire office (as described within the “Rental Agreement”)
      • AT no point, Delivery fees will be refunded
    • At the end of the “Rental Agreement”, if the client wishes PCHU to collect the vehicle, principle of 5.1.1 – 5.1.4 will be in applications

 

  1. FUEL/AdBlue
    • PCHU operates a Full Tank “Fuel” and “AdBlue” (wherever applicable) policy
    • On return/termination, all clients are expected to return the vehicle with FULL TANK FUEL and FULL TANK AdBlue (wherever applicable)
      • Should the client fail to comply
      • The client will be charged back refilling costs of FUEL and AdBlue (wherever applicable)
      • And an admin fee of £25 + VAT

 

  1. Vehicle Condition
    • At the point of the handing over the vehicle to the client, a representative of PCHU along with the client will walk through the vehicle
    • It is client’s responsibility to note everything and ensure all points are noted within the “Vehicle Delivery / Return Note” before signing.
    • Should the representative of PCHU will not be cooperative, the client is requested to contact dispute@premiumcaruk.com with as much as possible information
    • On return/termination/expiry of the “Rental Agreement” the client is expected to return the vehicle as the way he/she received
    • On collection of the vehicle, the client should be given out a “PCHU FAIR WEAR & TEAR POLICY”, which is industry standard with the “welcome pack”. Should it be missing, the client can ask for a copy at any time within the “Rental Agreement” period by post or by e-mail. Until the date of this publication, it is not available via PCHU website. However, the client can ask for a copy at any time via e-mail info@premiumcaruk.com
  2. Client Responsibility
    • NO SMOKING AT ANY TIME. If found smoking the client will be liable of penalty of £500
    • Other than the agreed parties within the “Rental Agreement”, the client is not allowed to handover the vehicle to anyone at any time. Failure to comply, the client will be subject to a £500 penalty and any other losses/damages
    • PCHU has the right to request and conduct a Vehicle inspection during the Rental Term, subject to giving the Client 7 days’ prior notice. The Client shall act in good faith and reasonably comply with such a request.
    • The Client must not or allow anyone to affix anything on the vehicle without prior written consent from PCHU. Failure to comply, the client will be subject to a £500 penalty
    • The client must ensure he/she parked and locked the car at all times when it is not in use. The client should not handover the vehicle key to anyone at any time. In case of key lost or stolen the client accepts all liabilities, subsequently covers all costs PCHU may incur.
    • Excess mileage charge may apply (Excess mileage charge is depends on a number of factors and should be explained within the Rental Agreement. In case the client is not sure. The client is requested to call 02038877722 and/or write to rent@premiumcaruk.com. At no point, the client is expected to enter into any agreement without full knowledge. PCHU will not accept any liability in such events.)

 

  1. Exceptions:
    • Any non-payments (e.g. Rent, Insurance, PCN, Admin Fee, Vehicle Damage, Fuel, AdBlue, Excess Fee and like) will be adjusted from the “Vehicle Security Deposit”
    • In all cases the client will be liable for any PCN (and/or like) / Toll Charges for the period the vehicle (within the “Rental Agreement”) was at his/her possession.
    • If the client is interested to be a part of “PCHU” insurance policy, Client deposits will be refunded as per “Insurance Policy Agreement” clause of the “Rental Agreement”.
      • Meaning, any Vehicle Damage, which is less than £500 will be adjusted from Client’s Deposit. However, “PCHU” will offer the client to carry out the work at its standard and then return back the vehicle
      • After returning the vehicle, If the Damage Fixing period is less than or equal to a DAY, “PCHU” will not charge any rent from the client
      • However, if the Damage Fixing period is more than a DAY, “PCHU” will charge rent for the period as agreed in the “Hire Agreement. Please note, “PCHU” do not do any hourly rent. Meaning 1 Hour to 24 hours, the client will be charged for a DAY rent (plus insurance premium if applicable)
      • As a good gesture anything less than an HOUR, “PCHU” will not deem it as a DAY
    • If the client is arranging his/her own Insurance Policy, All Vehicle Damage will be claimed back from his/her insurer
      • “PCHU” will offer the client to fix the damage at its standard, thus make no claim from his/her insurer, should the client wishes to
      • “PCHU” will claim from his/her insurer all vehicle damage and “loss of earnings”, if the client wishes “PCHU” to claim from his/her insurer
      • If the Damage Fixing period is less than or equal to a DAY, “PCHU” will not charge any rent from the client
      • However, if the Damage Fixing period is more than a DAY, “PCHU” will charge rent for the period as agreed in the “Hire Agreement. Please note, “PCHU” do not do any hourly rent. Meaning 1 Hour to 24 hours, the client will be charged for a DAY rent
      • As a good gesture anything less than an HOUR, “PCHU” will not deem it as a DAY
    • “PCHU” will not adjust any sum from the “Vehicle Security Deposit” the client deposited
    • However, any non-payments (e.g. Rent, Admin Fee, PCN and like) shall be adjusted from the “Vehicle Security Deposit”

 

  1. Booking Methods
    • Phone: The client can book a vehicle by calling Premium Car Hire UK Ltd on 02038877722. However, please note all “Phone Bookings” are regarded as “Pseudo Booking” as no payment are accepted or taken by Premium Car Hire UK Ltd over the phone
    • Visiting Premium Car Office
    • Online: We do not accept any Online Bookings until this document was published. If commenced, this section would be amended
    • Social Media Bookings: We do not take any bookings via Social Media until this document was published. If commenced, this section would be amended

 

  1. Definitions
    • Booking: A booking by the client to use a particular vehicle under a Rental Agreement for a specified period of time. SUBMITTED BY VISITING PREMIUM CAR HIRE UK LTD’s HIRE OFFICE
    • NO RETURN PERIOD: PCHU does not accept any vehicle return within the following period
      • 1st December to 28th February
    • Rental Agreement: a subscription agreement between a Client and Premium Car Hire UK Ltd where a Client hires a Vehicle for a Hire Period
    • Hire/Rental Period: the period of subscription under the relevant Rental Agreement
    • Hire/Rental Price: the price for the Subscription as set out in the relevant Rental Agreement
    • Vehicle: the car or van and all its documents (including the owner’s manual), tools, fittings, components, standard equipment (including jack, spare tyre, etc), whether mechanical or otherwise, the subject of a Booking.

 

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